Performance Issue With India - Excise Invoice Generation (Doc ID 1906115.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Financials for India - Version 12.1.3 to 12.2.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Excise - Order to Cash Cycle

ACTUAL BEHAVIOR
-------------------------
India Excise Invoice Generation Program continues to be in
running state when it is run with the delivery queried in
fulfilled order screen

EXPECTED BEHAVIOR
-----------------------
India Excise Invoice Generation Program should complete in normal time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Query the sales order in Fulfilled Localizaed form ..Don't close it


1. Responsibility: Oracle Order management - India localization
2. Path: Other -> Requests -> Run
3. Run the India - Excise Invoice Generation

The concurrent is in running state for hours


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the report.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms