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Can Not Purge Import Batch in Oracle Customers Online (OCO) - Internal Server Error (Doc ID 1906318.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Release 12.1.3

Attempting to use the Purge program, in Oracle Customer Data Librarian and receive the following error:

Internal Server Error

Log file shows the following:

[2013-12-23T10:53:44.668-05:00] [ias] [ERROR] [] [cache] [host: w216648apss2005.astm.com] [nwaddr: 10.135.8.24] [tid: 15] [userId: appldev] [ecid: 1387814024:10.135.8.24:1509:0:2978,2] [[
java.lang.NullPointerException
at oracle.apps.bis.pmv.metadata.AKRegion.init(AKRegion.java:618)
at oracle.apps.bis.pmv.metadata.AKRegion.<init>(AKRegion.java:470)
at oracle.apps.bis.cache.loaders.AKCacheLoader.load(AKCacheLoader.java:82)
at oracle.apps.jtf.cache.GenericCacheLoader.load(GenericCacheLoader.java:87)
at oracle.ias.cache.CacheLoader.callLoad(Unknown Source)
at oracle.ias.cache.CacheHandle.findObject(Unknown Source)
at oracle.ias.cache.CacheHandle.locateObject(Unknown Source)
at oracle.ias.cache.CacheAccess.get(Unknown Source)
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:771)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3147)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3121)
at oracle.apps.bis.pmv.session.UserSession.getCachedAKRegion(UserSession.java:1663)
at oracle.apps.bis.pmv.metadata.AKRegion.getDimensionGroupName(AKRegion.java:3137)
at oracle.apps.bis.pmv.metadata.AKRegion.init(AKRegion.java:791)
at oracle.apps.bis.pmv.metadata.AKRegion.<init>(AKRegion.java:470)
at oracle.apps.bis.cache.loaders.AKCacheLoader.load(AKCacheLoader.java:82)
at oracle.apps.jtf.cache.GenericCacheLoader.load(GenericCacheLoader.java:87)
at oracle.ias.cache.CacheLoader.callLoad(Unknown Source)
at oracle.ias.cache.CacheHandle.findObject(Unknown Source)
at oracle.ias.cache.CacheHandle.locateObject(Unknown Source)
at oracle.ias.cache.CacheAccess.get(Unknown Source)
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:771)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3147)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3121)
at oracle.apps.bis.pmv.session.UserSession.getAKRegionFromCache(UserSession

The log contains numerous error: at oracle.apps.bis.pmv.session.UserSession.getAKRegionFromCache(UserSession

Steps to Reproduce:
Responsibility:  Oracle Customers Online
Navigation:  Import > Purge
Attempt to purge the Batch ID you just created
Error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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