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Workflow Approval - Approvers Not Appearing (Doc ID 1906851.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Expense Entry

ACTUAL BEHAVIOR
---------------
For report OIE1304444, Expense Home Page of Catherine B showing 'Current Approver = 00065880.Manager IT, '
Note, K, William has HRMS position 00065880.Manager IT,



EXPECTED BEHAVIOR
-----------------------
For report OIE1304444, expect Expense Home Page of Catherine B to show 'Current Approver = P, Mark (or P, Mark's HRMS position)
as K, William reassigned the notification using 'delegate authority' to P, Mark and P, Mark received the approval notification for report OIE1304444


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(i) employee Catherine B submits report OIE1304444
(ii) K, William receives approval notification for report OIE1304444, Note, K, William has HRMS Position = 00065880.Manager IT,
(iii) on the Expense Home Page for Catherine B shows 'Current Approver = 00065880.Manager IT,
(iv) K, William reassigns the notification using 'delegate authority' to Palka, Mark
(v) P, Mark receives approval notification for report OIE1304444
(vi) But, Home Page of Catherine B still shows 'Current Approver = 00065880.Manager IT,


BUSINESS IMPACT
-----------------------
User should be able to see correct Current Approver for their report

Cause

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In this Document
Symptoms
Cause
Solution


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