Saving Service Request Without Any Changes Saves a Record: "FRM-40400 Transaction complete: 1 records applied and saved" (Doc ID 1907075.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When opening an existing Service Request from the Find Service Request form, and pressing Save without changing anything, a save is done:

FRM-40400 Transaction complete: 1 records applied and saved.

What is Working:

This happens only for the first SR opened from the Find SR form.
For subsequent SR's shown in the Find SR results list, the problem does not occur.

Cause

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