Saving Service Request Without Any Changes Saves a Record: "FRM-40400 Transaction complete: 1 records applied and saved"
(Doc ID 1907075.1)
Last updated on FEBRUARY 20, 2019
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When opening an existing Service Request from the Find Service Request form, and pressing Save without changing anything, a save is done:
FRM-40400 Transaction complete: 1 records applied and saved.
What is Working:
This happens only for the first SR opened from the Find SR form.
For subsequent SR's shown in the Find SR results list, the problem does not occur.
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