Saving Service Request Without Any Changes Saves a Record: "FRM-40400 Transaction complete: 1 records applied and saved"
(Doc ID 1907075.1)
Last updated on AUGUST 29, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
When opening an existing Service Request from the Find Service Request form, and pressing Save without changing anything, a save is done:
FRM-40400 Transaction complete: 1 records applied and saved.
What is Working:
This happens only for the first SR opened from the Find SR form.
For subsequent SR's shown in the Find SR results list, the problem does not occur.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |