iReceivables Customer Statement Download Has Performance Issues - Ends With 'Internal Server Error' (Doc ID 1907581.1)

Last updated on JULY 22, 2014

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Account Details

After applying <Patch 16422264>, the iReceivables Customer Statement download exhibits poor performance. Also, it ends with the following error:

Internal Server Error

Steps to Reproduce:
Responsibility:  iReceivables
Navigation:  Customers > Search for a Customer
1. Navigate to Account Details for All Locations of that customer.
2. Customer Statement > Download
This exhibits poor performance

Changes

It could be after application of Patch 16422264. However, for customer with large number of records, there could be performance issues.

Cause

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