My Oracle Support Banner

iReceivables Customer Statement Download Has Performance Issues - Ends With 'Internal Server Error' (Doc ID 1907581.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Account Details

After applying <Patch 16422264>, the iReceivables Customer Statement download exhibits poor performance. Also, it ends with the following error:

Internal Server Error

Steps to Reproduce:
Responsibility:  iReceivables
Navigation:  Customers > Search for a Customer
1. Navigate to Account Details for All Locations of that customer.
2. Customer Statement > Download
This exhibits poor performance


It could be after application of Patch 16422264. However, for customer with large number of records, there could be performance issues.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.