ATO Star Item Created With CTO And Frozen Cost (Doc ID 1907711.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Configure to Order - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When an ATO Item (Star Item) is created , it is getting created with the CTO and Frozen cost, even when perform cost roll up is checked to No.
More over it always defaults as cost of COPY REC Resource cost.
Note: This is happening even when COPY REC Resource and CTO Cost type is Inactive and not costed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps (see screen shots uploaded with details):
1. Order Management Responsibility
2. Sales Orders > Enter Order
3. Navigate to line level > Enter Config Item > Book
4. Run AutoCreate Config Item with parameter 'Perform Cost Rollup' = No
5. Results:
  Config Item is created OK, but:
  a. The cost is showing up in the 'Cost Information'  for the config item - it should be 0.00

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is seeing multiofld cost for every configuration , which is the core of the business and its breaking all the validation rules.
They will not be able to proceed with down stream steps as cost is not getting rolled up correct

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms