Email Center Download Processor Crashes Frequently For Some or All Accounts

(Doc ID 1907877.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
Checked for relevance *** OCT-31-2016 ***


On : 12.0.6 version, Other Components

The Download processor is crashing regularly for accounts

javax.mail.MessagingException: No inputstream from datasource at javax.mail.internet.MimeMultipart.parse( at javax.mail.internet.MimeMultipart.getCount( at oracle.apps.iem.emta.message.QueueDataParser.retrieveMultiPartAttachInfo( at oracle.apps.iem.emta.message.QueueDataParser.getAttachmentNameSize( at oracle.apps.iem.emta.message.QueueDataParser.dumpQueueData( at at at at at at

The issue can be reproduced at will with the following steps:
1. Especially seen after applying these 2 patches but not confirmed
    17610963 (15K) - Email Center
    17976707 (33K) - Email Center
    and adding some additional email accounts the Email Center goes down daily.




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