Email Center Download Processor Crashes Frequently For Some or All Accounts

(Doc ID 1907877.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
Checked for relevance *** OCT-31-2016 ***

Symptoms

On : 12.0.6 version, Other Components

The Download processor is crashing regularly for accounts

ERROR
-----------------------
javax.mail.MessagingException: No inputstream from datasource at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:288) at javax.mail.internet.MimeMultipart.getCount(MimeMultipart.java:182) at oracle.apps.iem.emta.message.QueueDataParser.retrieveMultiPartAttachInfo(QueueDataParser.java:207) at oracle.apps.iem.emta.message.QueueDataParser.getAttachmentNameSize(QueueDataParser.java:187) at oracle.apps.iem.emta.message.QueueDataParser.dumpQueueData(QueueDataParser.java:132) at oracle.apps.iem.emta.broker.PrepBroker.getQueueData(PrepBroker.java:461) at oracle.apps.iem.emta.broker.PrepBroker.preprocess(PrepBroker.java:334) at oracle.apps.iem.emta.broker.PrepBroker.procMails(PrepBroker.java:182) at oracle.apps.iem.emta.broker.BrokerHandler.procMail(BrokerHandler.java:75) at oracle.apps.iem.emta.controller.Worker.run(Worker.java:156) at java.lang.Thread.run(Thread.java:662)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Especially seen after applying these 2 patches but not confirmed
    17610963 (15K) - Email Center
    17976707 (33K) - Email Center
    and adding some additional email accounts the Email Center goes down daily.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms