Depot Repair Error "This site is not a valid site for given Ship to Customer Account/Customer Account" While Submitting The Order (Doc ID 1907998.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Logistics Management

When attempting to interface logistics lines to OM automatically, the following error occurs.

ERROR
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Message(s) from Order Management: (This site is not a valid site for given Ship to Customer Account/Customer Account)

Column cust_account_id must have a value

API_MISSING_ID (COLUMN = ACCT SITE)

Unable to create a valid account site use for the given party site (party_site_id = 1103910)


STEPS
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The issue can be reproduced at will with the following steps:
1. Open a new Repair Order form
2. Click on New Contact, enter Name and Bill To/Ship To addresses for the New contact.
Choose Relation = Contact For.  Leave 'Create Account' blank, Save
3. Manually change the Repair Order 'Ship To'  to the new 'Ship To' created
from New Contact.  Create Logistics Lines automatically
4. Interface Logistics Lines to OM automatically



Cause

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