Saving Sales Order Receives Error - RA-20004: Multiple Zone Trees Were Found. Address: SHIP_FROM (Doc ID 1908357.1)

Last updated on AUGUST 09, 2016

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.
Integration with Sabrix

Symptoms

On : 12.1.3 version, Transaction Fulfillment

You are attempting to save Sales Order line for only 1 customer in Canada and receive the following error:

ERROR
-----------------------
ORA-20004: Multiple Zone Trees were found. Address: SHIP_FROM: CANADA


Steps to Reproduce:
Responsibility:  Order Management
Navigation:  Sales Orders > Enter Order header
Go To:  Line level
Enter the Item > Enter the Quantity > Save
Error occurs

You can save the line and it will progress normally, but it fails in Auto Invoice with the same error:

RAXTRX module: Autoinvoice Import Program

Multiple Zone Trees were found. Address: SHIP_FROM: CANADA, Cavite
ERROR:ORA-20004: Multiple Zone Trees were found. Address: SHIP_FROM: CANADA rows inserted through zx_errors_gt 6

Cause

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