Saving Sales Order Receives Error - RA-20004: Multiple Zone Trees Were Found. Address: SHIP_FROM
(Doc ID 1908357.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.
Integration with Sabrix
On : 12.1.3 version, Transaction Fulfillment
You are attempting to save Sales Order line for only 1 customer in Canada and receive the following error:
ORA-20004: Multiple Zone Trees were found. Address: SHIP_FROM: CANADA
Steps to Reproduce:
Responsibility: Order Management
Navigation: Sales Orders > Enter Order header
Go To: Line level
Enter the Item > Enter the Quantity > Save
You can save the line and it will progress normally, but it fails in Auto Invoice with the same error:
RAXTRX module: Autoinvoice Import Program
Multiple Zone Trees were found. Address: SHIP_FROM: CANADA, Cavite
ERROR:ORA-20004: Multiple Zone Trees were found. Address: SHIP_FROM: CANADA rows inserted through zx_errors_gt 6
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