Cannot Collate And Print an E-Record - getting error : Given language_code not found in fnd_languages :null (Doc ID 1908514.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle E-Records - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, OA Framework Forms

User cannot Collate and Print E-Record
He can access the E-record  link but receive error message below when trying to collate and print.
All e-record information and details appears to be there and user has verified that they are correct.
This is happening to all the Events, related to the most of the Modules (WIP,Quality and few more).
E-signature is working fine and Records are correct.
Note: This issue was against an Upgrade Environment from R12.0.6 to R 12.1.3.



ERROR
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Given language_code not found in fnd_languages :null


STEPS
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The issue can be reproduced at will with the following steps:

1. Go to ERES-Administrator->Evidence-store-> choose a Given E-record id and Click Go:
Event name displays and e-records looks fine.

3.But when User tries to to Collate and Print E-records Displaying he is getting error Message.(Given language_code not found in Fnd_languages:null)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is Impacting the Users to Print E-records as it is stopping them to proceed further.

Cause

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