No Items Displayed in "Create Service Request" Item LOV (Doc ID 1908863.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Complex Maintenance, Repair & Overhaul - Version 12.1.3 and later
Information in this document applies to any platform.
Ahlpp_JOB_orgId

Symptoms

In Production Planning ... there were no items in the "Create Service Request" page's Item list of value (LOV) when it cleared the item/instance number/serial number/Lot items after transition from Technician WorkBench page.

Note: Search results were displayed if run from the Production Planning function.



STEPS
1.Log in with Complex MRO Technician responsibility
2.Navigate to:Technician -> My Work Orders
3.Search Work Orders
4.Select Work Order and click "Update" button
5.Select "Create Non-routine" from "Select Work Order" list box and click "Go" button.
6.Clear the Item/Instance Number/Serial Number/Lot items
7.Search Item LOV


Cause

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