Assigning Accounts to Agents is Not Displaying the Email Accounts for a Given Agent, Screen is Blank (Doc ID 1908908.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

ACTUAL BEHAVIOR
---------------
IEM: Agent Assignment issue after applying patch 14112295 (See Email Center: Cannot Restrict Supervisors access to Limited Accounts (Doc ID 1486129.1))

Applied Patch 14112295.
This patch fixed the security issue when assigning agents to accounts.

However, assigning Accounts to Agents is not displaying the email accounts for a given agent.

EXPECTED BEHAVIOR
-----------------------

Assigning Agents to Accounts page to list accounts.

STEPS
-----------------------


The issue can be reproduced at will with the following steps:


(R) Email Center Supervisor
(N) Assign Agents to Accounts.

Cause

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