Prepayment Credit Card Authorization For Payment Failed With Error Document Sequence Does Not Exist (Doc ID 1909008.1)

Last updated on MAY 27, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

When attempting to add prepayment to the order,
the following error occurs.

ERROR
-----------------------
Pre-payment Credit Card Authorization for Payment Line Number 1 failed with error
Document sequence does not exist for the current document even though profile option Sequential Numbering is set to Partially Used.
Please enter a receipt number.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Order Managment Super User
2. Open Order Organizer
New - Payment > Prepayment Checked, Cash, Receipt Method and error appears.


Cause

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