Saving an Sales Order Receives Error - Message Returned by Tax API ZX_API_PUB.calculate_tax: 1 - Unexpected Error Has Occurred. Please Contact Your System Administrator (Doc ID 1909069.1)

Last updated on AUGUST 09, 2016

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are attempting to create a Sales Order and receive the following Tax error:

An unexpected error has occurred. Please contact your system administrator.

Below information is displayed in the debug log
-----------------------------
Exiting OM_TAX_UTIL.Debug_msg procedure
tax_line 11
Message returned by tax API ZX_API_PUB.calculate_tax: 1
An unexpected error has occurred. Please contact your system administrator.
LEAVING OE_MSG_PUB.ADD
tax engine call returned unexp error
ENTER SET RECURSION MODE
ENTITY CODE-11
ENTRY-EXIT MODE -0
RECURSION MODE AT ENTRY -N
RECURSION MODE WITHOUT EXP AT ENTRY -N
RECURSION MODE AT EXIT -N
RECURSION MODE WITHOUT EXP AT EXIT -N
unexp error
LEAVING OE_MSG_PUB.COUNT_AND_GET 2
=================
ZX_TDS_RULE_BASE_DETM_PVT: get_geography_info(-), p_return_status = E, p_error_buffer  =
Incorrect return_status after calling get_geography_info(), return_status: E
Incorrect return_status after calling evaluate_trx_value_tbl(), did not get trx value
-1001: ORA-01001: invalid cursor
ZX_TDS_RULE_BASE_DETM_PVT: proc_det_factor_templ(-)
Incorrect return_status after call proc_det_factor_templ()., Return_status: U
p_return_status = U, p_error_buffer  = -1001: ORA-01001: invalid cursor
alphanumeric_result:
ZX_TDS_RULE_BASE_DETM_PVT: rule_base_process(-), p_return_status = U, p_error_buffer  = -1001: ORA-01001: invalid cursor
Incorrect return_status after calling ZX_TDS_RULE_BASE_DETM_PVT.rule_base_process
ZX_TDS_APPLICABILITY_DETM_PKG.rule_base_pos_detm(-)U
Incorrect return_status after calling ZX_TDS_APPLICABILITY_DETM_PKG.rule_base_pos_detm
ZX_TDS_APPLICABILITY_DETM_PKG.get_place_of_supply(-)
Incorrect return_status after calling ZX_TDS_APPLICABILITY_DETM_PKG.get_place_of_supply
Unable to determine the Place of Supply for tax: CITY Place of Supply is mandatory when Direct Rate Determination is not used
RETURN_STATUS = U

Cause

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