OTM Agent Not Working Although Active. (Doc ID 1909325.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.2.6 and later
Information in this document applies to any platform.

Symptoms


Customer tests an agent & confirms that the agent was being called in the workflow. Then they tried to modify the agent from a role in which
modification is not allowed.
Error: Could not modify agent is seen in the Agent UI. Then they try to trigger the agent and observe that the agent was not called. The agent is
still active but it was not being called in the workflow. It appears that the action of trying to finish the agent from a role in which
it can not be modified does something internally so that although the agent is active yet it does not work.
Later they edit & click on finish of the the agent from DBA.ADMIN. After this it is again being called in the workflow

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms