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Unable to Close Open Life Event for Employee due to Enrollment Error (Doc ID 1909496.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 version of Oracle Advanced Benefits,

When attempting to close the open life event, the following error occurs:

ERROR
-----------------------
APP-BEN-91884: Both Electable choice and enrollment rate cannot be null.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Void the Open life event.
2. Create new Open life event.
3. Close the Open life even.
4. Observe the error.

Cause

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In this Document
Symptoms
Cause
Solution


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