Opening the Collections Form (IEXRCALL) APP-FND-01388: Cannot Read Value for Profile Option CustomerClassCode in Routine when Reference is Set on Descriptive Flexfield (DFF)
(Doc ID 1909537.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
In R12.1.3:
Attempting to view an account, in the Collections form, and receive the following error:
Error APP-FND-00676: The flexfield routine FDFGDC cannot read the default reference field specified for this descriptive flexfield. The developer specified a context field (via the Register Descriptive Flexfields form) that does not exist in this block of this form.
Action: Contact your system administrator, and choose another default reference field for this descriptive flexfield.
Click on 'Details' and this error appears:
Error APP-FND-00676: The flexfield routine FDFGDC cannot read the default reference field specified for this descriptive flexfield. The developer specified a context field (via the Register Descriptive Flexfields form) that does not exist in this block of this form.
Action: Contact your system administrator, and choose another default reference field for this descriptive flexfield. ----------------------------------------------------- APP-FND-01388: Cannot read value for profile option *CustomerClassCode in routine afugfv.
Steps to Reproduce: Responsibility: Advanced Collections Navigation: Collections > Collector's Work Queue -In the Universal Work Queue form, select Overdue Bill To under Wok Type -Click on a customer -In the Collections form, click the 'Accounts' tab. -Click on the Account Number '201126'. The error appears.
OR Collections directly from Navigator without using the Universal Work Queue form.
Cause
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