Opening the Collections Form (IEXRCALL) with View = Account Error - APP-FND-01388 APP-FND-01388: Cannot Read Value for Profile Option CustomerClassCode in Routine when Reference is Set on Descriptive Flexfield (DFF)

(Doc ID 1909537.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Attempting to view an account, in the Collections form, and receive the following error:

Error
APP-FND-00676: The flexfield routine FDFGDC cannot read the default reference field specified for this descriptive flexfield.
The developer specified a context field (via the Register Descriptive Flexfields form) that does not exist in this block of this form.

Action:
Contact your system administrator, and choose another default reference field for this descriptive flexfield.


Click on 'Details' and this error appears:

Error
APP-FND-00676: The flexfield routine FDFGDC cannot read the default reference field specified for this descriptive flexfield.
The developer specified a context field (via the Register Descriptive Flexfields form) that does not exist in this block of this form.

Action:
Contact your system administrator, and choose another default reference field for this descriptive flexfield.
-----------------------------------------------------
APP-FND-01388: Cannot read value for profile option *CustomerClassCode in routine afugfv.


Steps to Reproduce:
Responsibility:  Advanced Collections
Navigation:  Collections > Collector's Work Queue
-In the Universal Work Queue form, select Overdue Bill To under Wok Type
-Click on a customer
-In the Collections form, click the 'Accounts' tab.
-Click on the Account Number '201126'. The error appears.

OR Collections directly from Navigator without using the Universal Work Queue form.

Cause

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