ORDER IMPORT FAILED WITH SAVEPOINT 'GROUP_PROCESS_ORDER' NEVER ESTABLISHED , Sales Order Was Imported Partially. (Doc ID 1909704.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3. version, Transaction Entry

When attempting to use Order Import concurrent process to import sales order having several lines - not all lines get imported and
the following error occurs.

ERROR
-----------------------
ORA_01086: savepoint 'GROUP_PROCESS_ORDER' never established in this session or is invalid in Package OE_Order_GRP Procedure Process_Order


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM -> Order Import concurrent process

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on Order Import concurrent process to import orders.

Cause

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