MFS Multiplatform SYNC Error: ORA-01031: insufficient privileges on DBMS_SESSION (Doc ID 1910169.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Synchronization

When attempting to sync MFS multi platform devices after applying patch 18610313 an error occurs:

ERROR
-----------------------

Sync Server Exception: Exception thrown in servlet getCryptoCreds method:

ORA-01031: insufficient privileges 
ORA-06512: at "SYS.DBMS_SESSION", line 101
ORA-06512: at "APPS.CSM_HTML5_PKG", line 43
ORA-06512: at "APPS.CSM_HTML5_PKG", line 50
ORA:06512: at "APPS...



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sync Mobile device


Cause

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