Activity Instance Ship_Line error: Caused by 2 Details and One Detail has Zero Quantity (Doc ID 1910344.1)

Last updated on JUNE 03, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, WMS, Shipping & Transportation

When attempting to Interface Trip Stop for a specific delivery, the following error occurs.

ERROR
-----------------------
"ORA-20002: 3133: Activity instance 'SHIP_LINE' is not a notified activity for item 'OEOL/6052827'. in Package OE_Delayed_Requests_PVT Procedure Process_Request_Pvt
Error msg: ORA-20002: 3133: Activity instance 'SHIP_LINE' is not a notified activity for item 'OEOL/6052827'. in Package OE_Delayed_Requests_PVT Procedure Process_Request_Pvt"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Shipping > ITS
3. Results in the error above.
4. Order is Closed, but one line on the order is not interfaced.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Can not close a period because this order appears as Pending Shipping.

Cause

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