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Release 12.2.3: TeleService - Profile Option "Service: Default Value Of Publish Flag" Not Working (Doc ID 1910830.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.


In the Service Request form, the following Profile Options do not have any influence on the "Publish" tic-box:

  . Service: Default Value of Publish Flag
  . Service: Publish Flag Update Allowed

Expected Behavior:

Per MOS Note 1466477.1, these Profile Options should be usable with Release 12.2.


(R) System Administrator
(N) Profile > System

 - Set Profile "Service: Default Value of Publish Flag" to "Yes" on Site level
 - Set Profile "Service: Publish Flag Update Allowed" to "no" on Site level

(R) Any responsibility that is allowed to create Service Request
(N) Service Requests > Create Ticket

 - Create a new Ticket
 => "Publish" tic-box is NOT ticked
 => "Publish" tic-box is updateable at any time

File Versions:
  . CSXSRISR.fmb 120.383.12020000.62 2013/10/10 00:13
  . CSXSRISR.fmb 120.383.12020000.62 2013/10/10 00:13
  . CSSRISR.pld 120.521.12020000.49 2013/09/10 10:23:08




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