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Release 12.2.3: TeleService - Profile Option "Service: Default Value Of Publish Flag" Not Working (Doc ID 1910830.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

In the Service Request form, the following Profile Options do not have any influence on the "Publish" tic-box:

  . Service: Default Value of Publish Flag
  . Service: Publish Flag Update Allowed

Expected Behavior:

Per MOS Note 1466477.1, these Profile Options should be usable with Release 12.2.

Steps:

(R) System Administrator
(N) Profile > System

 - Set Profile "Service: Default Value of Publish Flag" to "Yes" on Site level
 - Set Profile "Service: Publish Flag Update Allowed" to "no" on Site level

(R) Any responsibility that is allowed to create Service Request
(N) Service Requests > Create Ticket

 - Create a new Ticket
 => "Publish" tic-box is NOT ticked
 => "Publish" tic-box is updateable at any time

File Versions:
  . CSXSRISR.fmb 120.383.12020000.62 2013/10/10 00:13
  . CSXSRISR.fmb 120.383.12020000.62 2013/10/10 00:13
  . CSSRISR.pld 120.521.12020000.49 2013/09/10 10:23:08

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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