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Updated By Details Are Not Visible In SR Details Page IbuSRDetails.jsp in Oracle iSupport (Doc ID 1910946.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle iSupport - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Service Request, instance: Production

When updating a service request in iSupport, the Updated By details are not being captured.

The updated By details should be visible in the iSupport when an update is made on the SR page.

Steps to Replicate

The issue can be reproduced at will with the following steps:

> Login into iSupport
> Open a service request
> Make changes to the SR
> The Updated By details are not visible.




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In this Document

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