TeleService: Error When Opening Service Request Form: "FRM-40831: Truncation Occurred ORGANIZATION_NAME"
(Doc ID 1911267.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
There is an error while trying to open the Create Service Requests form.
The name of the Operating Unit is longer than 60 characters.
FRM-40831: Truncation occurred: value too long for field ORGANIZATION_NAME.
- Create Operating Unit with a long name (i.e. "My Organization Medical Devices Worldwide Co., Ltd. WW OU")
- Open SR form
- In the Operating Unit (if the value is not defaulted), open the LOV and choose "My Organization Medical Devices Worldwide Co., Ltd. WW OU".
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