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Bill To And Ship To Address In Install Base Is Not Cleared When An RMA Is Processed (Doc ID 1911594.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Performing an RMA Receipt for "loaner" items (returning internally owned items to Inventory from a customer location) does not clear the Bill To and Ship To address information.

Expected Behavior
Bill To and Ship To address information should be null for internally owned and internally located item instances


Cause

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