18253499Error:Owner Is Invalid. CS_SR_TSK_CREATE_TASK_FAILED TASK_TEMPLATE_GROUP=Field Service Visit

(Doc ID 1912098.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Service Request Form -> Task Tab after applying Patch 16345547, using the task template feature, the following error occurs and the form includes two additional fields, Assignee Type and Assignee.

Error:

Owner is invalid. CS_SR_TSK_CREATE_TASK_FAILED TASK_TEMPLATE_GROUP=Field Service visit.

Steps To Reproduce:

The issue can be reproduced at will with the following steps after the application of Patch 16345547:
1. In the Service Request -> Task Tab use a Task Template
2. Two additional fields, Assignee Type and Assignee.
3. Error appears.

Changes

Application of Patch 1634554.

Cause

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