Error:Owner Is Invalid. CS_SR_TSK_CREATE_TASK_FAILED TASK_TEMPLATE_GROUP=Field Service Visit
(Doc ID 1912098.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
In the Service Request Form -> Task Tab after applying Patch 16345547, using the task template feature, the following error occurs and the form includes two additional fields, Assignee Type and Assignee.
Error:
Owner is invalid. CS_SR_TSK_CREATE_TASK_FAILED TASK_TEMPLATE_GROUP=Field Service visit.
Steps To Reproduce:
The issue can be reproduced at will with the following steps after the application of Patch 16345547:
1. In the Service Request -> Task Tab use a Task Template
2. Two additional fields, Assignee Type and Assignee.
3. Error appears.
Changes
Application of Patch 1634554.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |