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Service Request, HTML Screens The Item Number Does Not Display All Segments (Doc ID 1912112.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


In the CRM Service Request, Charges Tab, the item field has been updated to contain 2 segments which displays correctly in forms. However, in the HTML pages only the first segment is displayed.
Expect both segments to display in the HTML, CSZ Charges.

Steps to Reproduce:

The issue can be reproduced at will with the following steps:
1. Add segments to the Item flexfield used by Charges.
2. In CS HTML pages, when looking at Charges, the field only displays the first segment.




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