Full Contract Termination does not Create Full Credit Value

(Doc ID 1912178.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Contracts Billing/Termination

Find that Full Contract termination for a future dated contract does not create full credit value, it only terminates the first year.

Expect the full amount to be credited.

The issue can be reproduced at will with the following steps:

1. Using Service Contract Manager responsibility

2. Create a future dated contract

3. Do advance invoicing

4. Terminate the contract with full credit

5. Credit Memo amount does not match full credit amount


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