Error 'Invalid User Name/Password' When Installing Mobile Client (Doc ID 1912356.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 On :  12.1.3 version, Installation

After applying MFS multi platform patches and enabling users om MFS Multi Platform, error when attempting to download the Mobile Client to the local machine.

ERROR
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Invalid Username/Password.


STEPS
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The issue can be reproduced at will with the following steps:
1. Enable existing MFS users on MFS Multi Platform
2. Run MMU programs and it completes in Warning.
3. Users now unable to login to "Mobile Field Service Laptop"
4. Un-Installed Olite Web-To-Go
5. Tried installing Mobile Client again.
6. Encounter Error Message and unable to re-install

Cause

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