New PC BI Publisher Desktop Installed, But Not Working (Doc ID 1912667.1)

Last updated on OCTOBER 20, 2016

Applies to:

BI Publisher (formerly XML Publisher) - Version 5.6.3 to 5.6.3 [Release 5]
Information in this document applies to any platform.

Symptoms

On 5.6.3 version, E-Business Suite Specific,
A new PC with BI Publisher desktop installed, but it's not working.

A new laptop. it's windows 7 (64bit).  Installed BI Publisher (same version used for years) to support changes for EBS 12.1 Applications. but when one tries to use any of the BI Publisher add-ins, getting the following two error messages:

Cannot load and object because its not available on this machine


Then the following error:

The macro cannot be found or has been disabled because of your macro security settings

Tried all sorts of suggestions found on the web, and nothing is working.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms