Last updated on JUNE 23, 2017
Applies to:Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.
In 12.1.3, Resource names within Trade Management (Claims) not updating
When user goes in to settle a Claim, the sales rep field is selected. When the user selects the field – they see the current LOV from Sales Resources, however once the field is selected- the name defaults to the prior resource name before it was changed.
Steps To Reproduce
1.Login to Application as TRADEMGR, Goto Responsibility 'CRM Administrator' --> Resource Manager : Maintain Resources --> Resources
2.Create or query resource 4100-184-PETER ANDREWS who has Category as Other.
3..Goto Responsibility 'Oracle Trade Management User' --> Claims page
4. Query an existing Claim DED769157 and from Sales rep LOV, Search for "resource 4100-184-PETER ANDREWS" Able to View the sales rep resource 4100-184-PETER ANDREWS from Search and select window, click select button
however once the field is selected- the sales rep name defaults to the prior resource name -4100-184-ABBY VANDER WYST instead of 4100-184-PETER ANDREWS
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