Sales Rep / Resource Names Within Trade Management (Claims) Not Updating (Doc ID 1912689.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3, Resource names within Trade Management (Claims) not updating

When user goes in to settle a Claim, the sales rep field is selected. When the user selects the field – they see the current LOV from Sales Resources, however once the field is selected- the name defaults to the prior resource name before it was changed.

Steps To Reproduce
================
1.Login to Application as TRADEMGR, Goto Responsibility 'CRM Administrator' --> Resource Manager : Maintain Resources --> Resources
2.Create or query resource 4100-184-PETER ANDREWS who has Category as Other.
3..Goto Responsibility 'Oracle Trade Management User' --> Claims page
4. Query an existing Claim DED769157 and from Sales rep LOV, Search for "resource 4100-184-PETER ANDREWS" Able to View the sales rep resource 4100-184-PETER ANDREWS from Search and select window, click select button

 however once the field is selected- the sales rep name defaults to the prior resource name -4100-184-ABBY VANDER WYST instead of 4100-184-PETER ANDREWS

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms