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Field Service Task Report Is Printing With Duplicate Lines And Duplicate Signatures (Doc ID 1912842.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
In Field Service Task Report, it is printing duplicate lines from both the Debrief HTML page and Field Service Wireless App.
The debrief lines in the debrief html form clearly show that only one entry for each is in the task debrief.
This is random and not happening for all tasks.

EXPECTED BEHAVIOR
-----------------------
Expect the debrief line not to be duplicated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to an assigned Task via the Field Service Wireless App
2. Debrief the Material, Labor and Expense Lines
3. Post Lines
4. Generate the Task Report
5. Duplicate lines appear



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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