Get Error 'Unexpected error during Tax Calculation' When Validating A PO-Matched Invoice With Tax Whose Tax Classification Code Was Updated (Doc ID 1913658.1)

Last updated on MARCH 25, 2016

Applies to:

Oracle Payables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

The following error occurs when validating an PO-matched invoice with tax whose Tax Classification Code (TCC) was updated:

Error message
Unexpected error during Tax Calculation.
Exception: An unexpected error has occurred. Please contact your system administrator.
Please correct the problem or contact your System Administrator.

FND log level error message
ZX.PLSQL.ZX_TRD_INTERNAL_SERVICES_PVT.calc_variance_factors
- No Retainage - Normal Flow
- -1476: ORA-01476: divisor is equal to zero


Steps to reproduce
1 - Create a PO with tax.
2 - Create invoice, match to this PO, update TCC to 'AU GST ZERO'.
3 - Validate, get error msg.

Customer has unchecked the 'Enforce Tax from Reference Document' option on Configuration Owner Tax Options (COTO).

Business impact
Unable to update invoice data.

Cause

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