Get Error 'Unexpected error during Tax Calculation' When Validating A PO-Matched Invoice With Tax Whose Tax Classification Code Was Updated
(Doc ID 1913658.1)
Last updated on FEBRUARY 19, 2019
Oracle Payables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1] Information in this document applies to any platform.
The following error occurs when validating an PO-matched invoice with tax whose Tax Classification Code (TCC) was updated:
Error message Unexpected error during Tax Calculation. Exception: An unexpected error has occurred. Please contact your system administrator. Please correct the problem or contact your System Administrator.
FND log level error message ZX.PLSQL.ZX_TRD_INTERNAL_SERVICES_PVT.calc_variance_factors - No Retainage - Normal Flow - -1476: ORA-01476: divisor is equal to zero
Steps to reproduce 1 - Create a PO with tax. 2 - Create invoice, match to this PO, update TCC to 'AU GST ZERO'. 3 - Validate, get error msg.
Customer has unchecked the 'Enforce Tax from Reference Document' option on Configuration Owner Tax Options (COTO).
Business impact Unable to update invoice data.
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