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Order Line Stuck in PRODUCTION_OPEN Status with Ship Line Workflow Activity in ORA-20001 Exception Error (Doc ID 1913982.1)

Last updated on DECEMBER 15, 2023

Applies to:

Oracle Order Management - Version 12.0.6 and later
Oracle Shipping Execution - Version 11.5.9 to 11.5.9 [Release 11.5]
Information in this document applies to any platform.



W=Workflow Ship Workflow activity Ship has failed. Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.
A Ship Error: The operation could not be completed because some locks could not be obtained. Try again later.
A Error: The update request cannot be executed now because the source lines have at least one delivery line that is in a confirmed delivery or has been shipped.

The issue can be reproduced at will with the following steps:
1. Log into the Order Management Super User Responsibility.
2. Navigate to Shipping->Interfaces.
3. Select the program Interface Trip Stop - SRS, enter the necessary parameters and submit the program.




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