API Error When Creating SR For Estates
(Doc ID 1914381.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.1.3 -
When creating a Service Request using a service request type that has the "Asset Maintenance" checkbox checked, the following error occurs:
API Error (CS_ServiceRequest_PVT.Update_ServiceRequest):
The value for parameter Maint_organization_id cannot be "NULL".
* Bottom of the form:
FRM-41085: Error getting Group Row count.
(N) Customer Management > Contact Center
- Query customer
- Navigate to the SR Tab
WHAT IS WORKING
- Other SR Types work fine.
- Querying a SR with that SR Type works fine. The error occurs only with this SR Type when creating a SR.
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