Java.lang.ArrayIndexOutOfBoundsException: 0 (Doc ID 1914445.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle iSupport - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Others

When attempting to click on the Request Type in the Create Service Request page using the iSupport Responsibility, the following error occurs.

ERROR
-----------------------
The following error occurred:

java.lang.ArrayIndexOutOfBoundsException: 0

No further information


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) iSupport User
(N) Home > Create Service Request
Click on a Request Type

The page dispalys the error above

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Service Requests.

Cause

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