Java.lang.ArrayIndexOutOfBoundsException: 0 (Doc ID 1914445.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle iSupport - Version 12.2.2 and later
Information in this document applies to any platform.


On : 12.2.2 version, Others

When attempting to click on the Request Type in the Create Service Request page using the iSupport Responsibility, the following error occurs.

The following error occurred:

java.lang.ArrayIndexOutOfBoundsException: 0

No further information

The issue can be reproduced at will with the following steps:
(R) iSupport User
(N) Home > Create Service Request
Click on a Request Type

The page dispalys the error above

The issue has the following business impact:
Due to this issue, users cannot create Service Requests.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms