Newly created employees Are Not Included In NACHA File/Report (Doc ID 1914831.1)

Last updated on DECEMBER 13, 2016

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, US Payroll - General

ACTUAL BEHAVIOR
---------------
 processing runs, prepayments and NACHA's for employees that are ina newly created org and payroll. The employees have the magnetic transfer attached to there assignment, however, when I run the NACHA file, the NACHA process does not include any employees. The log file for the NACHA processes says that an assignment processed successfully, however, the output for the NACHA file and report are blank.

EXPECTED BEHAVIOR
-----------------------
All employees regardless newly added or existing should all be included into the NACHA report.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Customer is testing RUP7 upgrade;
Customer created new organization and payroll, then conducted the follow steps:
1. created new employee for the new org and new payroll;
2. run payroll process and prepayment process without error;
3. NACHA process without error. but report and output file shows no records for newly created employees;
4. There is no issue for the existing employees added into this new org and new payroll.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pay newly added employees with direct deposit.

Changes

 Applied R12 RUP7; created new organization, created new payroll in this new organization, moved existing employees to this new payroll; created new employees in this new organization + new payroll.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms