Service Request Form - Missing Status Synchronization Between Debrief HTML Page And Task Tab
(Doc ID 1915055.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.
On : 12.2.3 version, Service Request Form
When Debriefing a task from the Service Request form task tab and the status is changed for a task via the HTML Debrief form,
the Task Tab does not display the change directly.
If the user attempts to update the status, they receive the error :
"Record Changed or Deleted BY Another User "
Task tab should be refreshed after returning from Debrief HTML page.
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