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Service Request Form - Missing Status Synchronization Between Debrief HTML Page And Task Tab (Doc ID 1915055.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
When Debriefing a task from the Service Request form task tab and the status is changed for a task via the HTML Debrief form,

the Task Tab does not display the change directly.

If the user attempts to update the status, they receive the error :

"Record Changed or Deleted BY Another User "



EXPECTED BEHAVIOR
-----------------------
Task tab should be refreshed after returning from Debrief HTML page.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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