Unable To Open .docx Files On Windows 7 Machine (Doc ID 1915679.1)

Last updated on APRIL 13, 2016

Applies to:

Oracle Application Object Library - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On E-Business Suite Release 11i (ATG RUP6), when attempting to open/download a Word (*.docx) attachment file with MSIE 8, JRE 1.6.0_17 and Office 2010 on a Windows 7 PC client, the File Download dialog window associates the file with the .ZIP compressed file MIME Type instead of the Word MIME Type.

Several known and related Oracle documents have been tried, but no change.

Cause

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