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Cancellation Orders Created In IStore With Promotional Goods Itemn Does Not Cancel All Lines. (Doc ID 1915735.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Order Capture - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
When attempting to cancel a sales order that was created through iStore that contains a promotional goods item find not all lines on the order are getting cancelled

EXPECTED BEHAVIOR
-----------------------
Expect all lines on the order to be cancelled as the order is being entirely cancelled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create order from iStore that contains a promotional goods item.
2. Cancel the sales order.
3. See not all lines are cancelled. Order header is in cancelled status but line 3.1 remains at Awaiting Shipping.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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