Order Freight Terms Substitution Modifier Not Working If Line Level TSN Applies (Doc ID 1916235.1)

Last updated on FEBRUARY 14, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pricing, Discounting & Charges

ACTUAL BEHAVIOR
---------------
Freight Terms substitution modifier not working for some lines

We have a Freight Terms substitution modifier that is not updating the Freight Term for some lines. As a result some lines are getting freight charges and other don't.

EXPECTED BEHAVIOR
-----------------------
Expect Freight Term TSN to apply to all lines.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User
2.Orders, Returns
3. Entering orders and some lines are not updating the freight term to free freight when applicable.
4 see the modifier was applied but the lines freight term is not being updated.
For example works fine for some items and some items don't.
Example is Sales Order 43716123

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
We will be charging wrong amounts to customers if this is not fixed.

Cause

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