Automatic Task Generation Does Not Work When SR Is Created Directly In The Repair Orders Form (Doc ID 1916541.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request

ACTUAL BEHAVIOR
---------------
SR Automatic Task Generation during SR Creation functionality is not working when the SR is created directly from the Repair Orders form.

EXPECTED BEHAVIOR
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SR Automatic Task Generation should work when the SR is created directly from the Repair Orders form

WHAT IS WORKING
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If the SR is created in the Create Service Request form, the automatic tasks are created without problem.

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure SR Automatic Task Generation during SR Creation
2. Go to the Repair Orders form and create a new SR there
3. The Automatic Tasks are not created



Cause

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