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iSupport Attributes Not Showing within Create SR Form (Doc ID 1916777.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,


Actual Behavior

Customer reports that the attributes setup in iSupport SR's are not populating the SR's in Teleservice

Expected Behavior

The extended attributes should also show in SR's

Steps to Reproduce

1. isupport > create SR attributes
2. open SR in Teleservice > check SR > attributes not available
3. Attributes ok in iSupport


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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