iSupport Attributes Not Showing within Create SR Form (Doc ID 1916777.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,


ACTUAL BEHAVIOR
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Customer reports that the attributes setup in iSupport SR's are not populating the SR's in Teleservice

EXPECTED BEHAVIOR
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The extended attributes should also show in SR's

STEPS
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The issue can be reproduced at will with the following steps:

1. isupport > create SR attributes
2. open SR in Teleservice > check SR > attributes not available
3. Attributes ok in iSupport


Cause

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