My Oracle Support Banner

iSupport Attributes Not Showing within Create SR Form (Doc ID 1916777.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version,

Customer reports that the attributes setup in iSupport SR's are not populating the SR's in Teleservice

The extended attributes should also show in SR's

The issue can be reproduced at will with the following steps:

1. isupport > create SR attributes
2. open SR in Teleservice > check SR > attributes not available
3. Attributes ok in iSupport


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.