When Navigating to Online Help For Payslip, Tax Forms and W2, Getting Error HTTP Error 404: "An error occurred while retrieving Oracle Applications Help information. Help target could not be found." (Doc ID 1916955.1)

Last updated on SEPTEMBER 22, 2014

Applies to:

Oracle Payroll - Version 12.1.3 and later
Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to access help file for Payslip, Tax Forms and W2, the following error occurs the following error occurs.

ERROR
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HTTP Error 404:
for Payslip - Help target US/PER/@PAY_Payslip could not be found.
for Tax Forms - Help target US/PER/@PAY_W4Overview could not be found.
for W-2 - Help target US/PER/@PAY_W2PG could not be found.
"An error occurred while retrieving Oracle Applications Help information.  Help target could not be found."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate in Self Service Responsibility - Payslip/or W2 - Click on Help
Or  Navigation: >People >Enter and Maintain >Assignment >Tax Info
Click on the question mark icon for the Online Help
  see error

Cause

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