Depot Repair Error When Opening The SR From Recall Screen (Doc ID 1917218.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to view the service requests created through Generate Recall Work, the following error occurs when clicking the SR link:

 

ERROR

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You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Exception Details.  
 oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.classloader.util.AnnotatedNoClassDefFoundError, msg=

      Missing class: oracle.apps.cs.csz.subject.server.CategorySegmentVOImpl

    Dependent class: oracle.apps.fnd.framework.server.OAUtility
             Loader: oacore.root:0.0.0
        Code-Source: /u01/TEST/apps/apps_st/comn/java/classes/
      Configuration: <library> in /u01/TEST/apps/apps_st/comn/webapps/oacore/

The missing class is not available from any code-source or loader in the system.

 

STEPS TO REPRODUCE

-------------------------

1. Create a recall.

2. Generate Recall Work.

3. Click the Service Request Number link.

 

Cause

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