Entering Update Task From Agent Dashboard And Getting A Deadlock Within Debrief Tab (Doc ID 1917259.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Following error when moving from the debrief tab within the task shown in agent dashboard

"There are unsaved changes. Save changes and continue ? "

even though he has made no changes to any of the fields. Only selected the Tab

STEPS
1. Customer Support
2. Agent Dashboard
3. My Service Requests
4. Select a Field Service type SR
5. Update Task
6. Select Debrief Tab
7. Select any other Tab
8. "There are unsaved changes. Save changes and continue ? "
9. Site cannot be navigated anymore

Cause

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