'Send Dunning Letter' Checkbox Is Not Changing At The Site Level With 'Include In Dunning' (Doc ID 1917418.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When changing the value in the field  'Include in Dunning'  the same is not reflecting at the 'Send Dunning Letter' checkbox at the customer site level .

STEPS TO REPLICATE

Responsibility:  Collections Agent>Collections
View Account: 8xxxxx (for example)

Click on the profile tab, verify the value in ´Include in dunning´ is Yes or No. 

Go to actions --> include in Dunning or Exclude from dunning (depending on the value)
Go to actions --> refresh

The value include in´Include in dunning´  field is altered. 

In Receivables Manager:
Customers -> Customers
Search the same customer.
Click 'Details' at customer account.
At 'Account Profile' tab check the checkbox 'Send Dunning Letter' under 'Statements and Dunning heading.
Here at the customer account level it is in sync with the change as per Advanced Collections
             i.e if at the collections the value of the field  'Include in Dunning'  has been set to No then at the customer account level the checkbox  'Send Dunning Letter' is showing unchecked.

Go to the Sites tab and Click 'Details' for any of the site.
Go to the profile tab and check the checkbox  'Send Dunning Letter' under 'Statements and Dunning heading.
Here at the customer site level it is NOT in sync with the change as per Advanced Collections
            i.e if at the collections the value of the field  'Include in Dunning'  has been set to No then also at the customer site level the checkbox  'Send Dunning Letter' is showing checked.

Cause

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