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Planned Shipment Interface Errors with No timezone was found for ID 539.HZ_API_RETURN_ERROR (Doc ID 1917500.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When running Planned Shipment Interface to interface date from OTM to EBS , records are erroring and getting stuck in the Shipment Interface Messages Corrections form:


ERROR
-----------------------
 OTM sent Planned Arrival Date ==> 07/18/2014 12:01:00 AM
  OTM sent Planned Departure Date ==> 07/18/2014 12:01:00 AM
  Entering WSH_TMS_RELEASE.GET_SERVER_TIME (WSHTMRLB.pls 115.2.11510.19) (07/17/2014 01:34:55 PM)
  p_source_timezone_code : US/Mountain
  p_source_time : 18-JUL-2014 00:01:00
  Server tz id :1
  Returning time :

Get Server Time for Planned Arrival Date, l_return_status: ==> E

No timezone was found for ID 539.HZ_API_RETURN_ERROR
There was an error processing the interface data from Oracle Transportation Management.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Shipping
3. Interfaces
4. Messages Corrections
5. Highlight errored transactions
6. select process



Changes

Time zone was changed on customer record.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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