Counts In The Activity Container Do Not Get Updated For Some Activities Performed By The Email Center Supervisor

(Doc ID 1917603.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

When the Supervisor deletes or reroutes emails from the message queue, why do the counts in the Activity Container on the home page not get updated to reflect that activity?
 

Solution

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