R12: AP: “Site Name is Too Long” Error When Entering a New Supplier Site Name (Doc ID 1917658.1)

Last updated on APRIL 18, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When users enter a long supplier site name on the Supplier Site page, and click on the "Apply" button, the system displays a dialog window with a form validation error message:

         Form validation failures:

Value "XXXXXXXXXXXXXXX" in "Site Name" is too long.


Afterward, the users click on the "Cancel" button provided, and the system then displays a message that the changes will be discarded if they continue.  At that point, users click on the "OK" button to signal that they want to continue, and instead of clearing the changes and releasing the user from the validation workflow, the system displays the original form validation error message again.
Users are trapped -- unable to leave the Supplier Site page, and the changes have not been discarded.
 

Expected Behavior:
The system should be able to clear the incorrect values and allow users to leave the Supplier Site page after they click the 'Cancel'  and “OK” buttons.


STEPS

-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Payable responsibility > Suppliers > Entry
2. Search or create supplier.
3. Click Address Book link.
4. Create or search supplier site.
5. Click Manage Site icon in address book link.
6. Enter 15 Chinese(Japanese) characters in the Site name.
7. Form validation failure message is prompted as follows.
   ---------------------
   Form validation failures:
   Value "XXXXXXXXXXXXXXX" in "Site Name" is too long.
   --------------------
8. Click Cancel button, then “OK” button.
--> Customer cannot cancel, and cannot navigate.

Cause

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