Service HTML: Problem Description Field not Populated in the Agent Dashboard for a Service Request (Doc ID 1917730.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

There are fields that need to be populated in the Service Request for the Problem description to be displayed in the Agent Dashboard.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms